Frequently Asked Questions
Here are the most common questions our customers have when considering choosing Island Sport Works. If you can’t find an answer to your question here, please call us at 732-341-3400 or email us at email@example.com.
Will taking my vehicle to Island Sport Works void or affect my warranty?
Absolutely not. In order to maintain your warranty, you must perform scheduled maintenance on your vehicle. However, it is against the law for any dealership to deny warranty service due to the vehicle being serviced at an Independent Service Center such as Island Sport Works. For more information on this, please the Magnuson-Moss Warranty Act.
You will receive a written receipt of services rendered upon completion of work as proof of maintenance, and we always have your service history on file in case you misplace or lose your copy.
Do you offer a warranty?
Absolutely! Our work is backed by a 12-Month, unlimited mileage warranty. However, this warranty does not apply if the customer insists on using used parts for repairs.
Do you use OEM parts?
Yes, unless the customer specifically requests the use of OE or “aftermarket” parts. In addition, in some scenarios, OEM parts are deemed inferior due to inherent design flaws. In those situations, we will consult you on what we believe is the best option for you and your vehicle.
What Vehicles do you service?
We service Volkswagen, Audi, Porsche, BMW and Mercedes-Benz only. Specializing in only German vehicles allows us to provide a higher level of service than general repair shops.
Do you offer performance services?
Yes. We are authorized dealers for Unitronic, APR, EuroDyne, Eurocharged, SouthBend, AWE Tuning, and many more. Please see our Performance Services section for more information.
Do you offer after-hours drop-off?
Yes. We have a key-drop box for after-hours drop-off. Please be sure to fill out our night-drop service request form!
Do you offer same-day service?
Absolutely. We do everything we can to accommodate our customers’ schedules. Many maintenance and performance services can be completed within a day. If not, we will try our best to work with your schedule.
Do you have a waiting area?
Yes, we have a comfortable waiting area and offer complimentary WIFI.
What forms of payment do you accept?
We accept all major credits cards, debit cards, checks, and cash.
For all other questions, please call us at 732-341-3400 or email us at firstname.lastname@example.org.
Diagnostic Service Policy
Island Sport Works, LLC
In order to recommend accurate and effective repairs, Island Sport Works, LLC relies on proprietary (in-house) diagnostic work only. (I.E. We do not accept customer’s, dealership’s, or another shop’s vehicle diagnosis to provide or recommend service or repairs.)
When engaging Island Sport Works, LLC to identify an unknown vehicle issue or malfunction, you are authorizing a maximum of two (2) hours of Diagnostic Service work billed at our shop labor rate of $119 per hour (plus applicable taxes.) You will only be charged for the actual time spent on diagnostic work, which is logged by our technicians.
If further Diagnostic Service is required, you will be notified and asked to authorize further time. Authorization for diagnostic work beyond the initial two (2) hour maximum can be given verbally (i.e. telephone, in-person), electronically (i.e. email.), or through written consent.
We will provide a written copy of our Diagnostic Service Policy upon request. If you have any further questions regarding our diagnostic policy, please feel free to ask one of our staff members.
Island Sport Works, LLC